Return / Exchange / Refund

Handcrafted                             

Please note: Due to the nature of the dyeing process, colors will vary between different lots. This is not deemed as a fault. Also unevenness in color, weave and print is not a fault but a beautiful characteristic of handmade processes.

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as screens of electronic devices vary. Further, colors might vary in pictures than actual product.  

Return and Exchange               

All our pieces go through thorough quality checks but sometimes things may not be quite right. If you feel you have received a product with a manufacturing defect, please notify us by email within 3 days of receiving your order and we will be happy to exchange (after receiving the product) for a different size or anything else you may choose. Please note we do not process refunds and we urge you to refer to the garment measurements before placing the order.

Products bought on sale cannot be exchanged or returned.

Exchange requests to be sent to thesufistudio@gmail.com

Refund                                       

Refunds will only be processed in case of an unfulfilled order or if there is a manufacturing defect in the garment delivered. Since all our products are hand-made, there will a be a certain level of variance in the measurements and the same will not be considered as a product defect. The refund amount will be processed via the original mode of payment.

Taxes and Duties                       

If the law of the land you live in requires you a duty to be paid, the customer will be liable to pay the same . Duties have to be paid over and above the retail price and cannot be cited as a reason to return/reject the parcel.

Exchange Conditions                 

All exchanges must be authorized by us before you send the goods back. After the return request is accepted, please make sure goods reach us within 15 working days. The Sufi Studio holds the right to reject any exchange request if the products reach the studio after the stipulated time. The cost of any exchange or return has to be borne by the customer.

We will process your exchange only after we receive the garment that needs to be exchanged. The merchandise should not be worn, washed and must be returned in its original condition and accompanied by its original tags. Once these conditions are met, the exchange shall be processed within 15 working days of the receipt of goods. 

Non-refundable charges                

The original shipping charges and taxes and duties paid on receipt are non- refundable. The return shipping charges and custom duties/ taxes are to be borne by the customer.

In any case, if The Sufi Studio sends you a faulty product/ wrong order, we are responsible for bearing all the costs stated above.

Bespoke Items                                

Customized orders cannot be returned. Please contact us with any questions related to sizing. We are happy to help.

Store Credit                                      

If you wish to not make a purchase immediately, we can issue you a 'STORE CREDIT' valid for 2 months from date of issue which will be emailed to you on your registered email address.

 

The Sufi Studio reserves the right to not accept returns in case the product is used or damaged by the customer.